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Delete your account

Globutor, operated by Mind Smith Education

You can delete your Globutor account and the personal information on it at any time. This page explains how to do it, what is removed, and what we have to keep. Nothing here needs you to be signed in to read.

If you can still sign in

This is the quickest way, and it happens straight away.

  1. Open Globutor and sign in.
  2. Go to Settings.
  3. Tap Delete account, near the bottom.
  4. Enter your password to confirm. You can tell us why if you want to, and you can leave that blank.

Your account is deleted the moment you confirm. You are signed out of every device immediately and you cannot sign in again.

Open Settings

If you cannot sign in

Lost your password, lost access to the email address, or the account is locked. Fill this in and a person will deal with it.

Ask us to delete your account

We will check the account is yours before deleting anything, so please use the address the account was created with if you can.

We reply to the details on the account, not to this form, which is how we avoid deleting the wrong person's account.

What is deleted, and what we keep

Removed straight away

  • Your name, username and profile photo
  • Your email address and phone number
  • Your bio, city and date of birth
  • Your password and two-factor secret
  • Every signed-in session, everywhere

Kept, and why

  • Bookings, payments and payouts, because they are financial records and a dispute can come later
  • A sealed record of who the account belonged to, readable only by the platform owner
  • Direct messages, under our safeguarding policy
  • Anything you posted publicly, unless you delete it first

Two things worth doing first

Delete your posts if you want them gone. Deleting your account removes your name from them, but the posts themselves stay up under a deleted account. Remove them yourself first if you would rather they went.

Withdraw your balance if you are a tutor. Money in your wallet does not disappear, but getting it to you afterwards means proving who you are all over again. Far easier before.

How long it takes

Deleting from Settings is immediate. A request from the form above depends on how quickly we can be sure the account is yours, and we aim to finish within 30 days of being satisfied about that.

Messages, and why they stay

Globutor keeps direct messages permanently and nobody can delete them, staff included. That is a deliberate child-safeguarding decision on a platform where adults teach children, and it applies whether or not an account is deleted. The messages stay; your name comes off them.

Questions

Write to privacy@globutor.com. Our full Privacy Policy and Terms have the rest of the detail.